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Connect your Chamberlain garage door opener to your Xfinity Home system to control it from afar. Using the Xfinity app, you can see if you have left your garage door open, or you can open it for your kids when they come home from school. Xfinity Home security system is installed by a trained technician. The professional installation comes with a variety of advantages and extras.
Stay updated on the latest products and services anytime, anywhere. As we mentioned, with Xfinity, the technician will come to your home to install the system. You'll pay anywhere between $60-$99 for professional installation. Only a few of the devices come from Xfinity itself, and the additional equipment list is a bit thin for a brand that doesn’t make its own stuff. Since the system’s compatibility is limited, most of the equipment is meh approaching blah. Xfinity Home is compatible with the myQ Garage remote controls by Chamberlain.
Xfinity Home pricing and monitoring
Below are items you will get in a basic Xfinity alarm system, plus upgraded options to bring your smart home to the next level. Brianne has a degree in English and creative writing from Westminster College and has spent 6+ years writing professional, research-based content. Before joining Reviews.org, she wrote safety and security content for ASecureLife.com. Her pieces and quotes are published across the web, including on MSN.com, Social Catfish, and Parents.com. Hobbies include wearing a seatbelt, wearing a life jacket, and keeping her arms and legs inside the ride at all times.
PCMag.com is a leading authority on technology, delivering lab-based, independent reviews of the latest products and services. Our expert industry analysis and practical solutions help you make better buying decisions and get more from technology. Video Monitoring — Xfinity only offers one HD camera, but you can use it both indoors and outdoors. The premium plan allows you to store up to 7 days of video history using their cloud storage service for up to 4 cameras. There are several prepackaged options to choose from with Xfinity.
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Many people underestimate the importance of a cellular connection and battery backup that won’t disappear at the first sign of trouble. The touchscreen controller, on the other hand, is a neato-burrito proprietary device. It can be handheld in addition to hanging, so you can walk around with it and use it as a little security tablet. As Managing Editor for SafeHome.org, Rob Gabriele has written and edited over 1,000 articles in home security. His expertise is in smart home automation and home protection with thousands of hours of testing and research under his belt. Formerly a reporter and producer for the USAToday network, Rob has been a writer and editor for over 10 years.
That’s a higher price for what Xfinity offers in terms of equipment and features, though it’s not outrageous compared to other systems. When we recently updated our home security rankings, we realized we could no longer score Xfinity that high. Yeah, Xfinity Home has an affordable self-monitoring plan and a cool voice control feature, and you can get it in bundles with other Xfinity home services.
How does Xfinity Home compare to other companies?
We think the app is relatively well-designed and user-friendly, but it’s nothing to write home about. Xfinity Home does offer a customer support portal with a collection of useful articles and troubleshooting guides. There’s also a live chat option that we had decent success with — but again, nothing beats talking to a real human to get the personalized help you need.
Erin is a freelance video producer and writer based out of Florida. She works with major retail companies and digital startups as a brand storyteller. When Erin's not writing, you can catch her scuba diving and spending time with her dog . Poor customer service has seemingly always plagued Comcast brands. The move to Xfinity branding was widely thought to be an attempt to distance from this, but it doesn't seem to have helped much. If you aren’t looking to sign a contract, Xfinity Home is not going to be your best choice.
In other words, you’ll be the first to know if something’s fishy. So all you need to do is choose one of these bundles and select a monitoring plan. We found the sign-up process to be pretty fast and easy.
You’ll be able to have a wide variety of home automation options with the exception of doorbell cameras and voice control. If you purchase Xfinity Home security and decide it’s not for you, the company offers a 30-day money back guarantee. It might make it easier for you to drop the money knowing there is a month to back out if the Xfinity alarm system doesn’t meet your expectations. Although Xfinity Home costs can be steep, you are getting a full-service security system that you can monitor with the extra peace of mind of professional monitoring. One of the most convenient aspects of Xfinity Home is the fact that you can bundle so many services into one monthly bill.
A Comcast technician will come out and provide a personal assessment of your home. You’ll get a customized security recommendation and a tutorial to help you use your system. You can control your Xfinity security system using the same remote control that you use for your Comcast cable. The 24/7 monitoring service has an average response time of 30 seconds.
Comcast has had a long reputation of less than stellar customer service. While our SecurityNerd was inquiring on the sales line about new Xfinity Home products, it took more than 30 minutes just to get a representative on the phone. While Xfinity does have 24/7 customer service, you can bet it will take some time getting in contact with a person. Representatives on chat and phone also answered questions differently, and our Security Nerd had to press for the right answer. There is also no opportunity for a doorbell camera or two-way talk with this system.
You’ll have the choice to purchase a security system, cable, internet and telephone through Xfinity while saving money with the more you bundle together. We’d say no; Xfinity Home isn’t one of the top systems we review. However, if you’re only considering professionally installed systems, it’s an okay option. Two of the biggest buying decisions with Comcast Xfinity are whether to add video to your plan and whether to use Comcast’s proprietary camera. Xfinity has both video streaming and streaming + recording as options.
On the one hand, we liked their lineup of features and tech — complete with live-streaming video and artificial intelligence. And the devices were well-designed and quite impressive . Real-Time Notifications — If your camera detects motion, or a breach occurs, an instant notification will be sent straight to your mobile app.
For homeowners looking for a professionally monitored home security service that you can bundle with your home internet and cable bill, this is a workable option. Like most companies, Xfinity Home security uses professional monitoring to keep an eye on customer security systems. The professional monitoring starts at $30 a month but can be more expensive, depending on location and possible other factors.
We simulated a few break-ins, and we experienced 30 second response times on average. If you’re not familiar, that’s the time it takes for the monitoring center to contact you and dispatch first responders , if necessary. These are just the most common complaints against Comcast Xfinity. So, let’s see if Xfinity’s smart home security systems are worth your time and money.
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