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A Comcast technician will come out and provide a personal assessment of your home. You’ll get a customized security recommendation and a tutorial to help you use your system. You can control your Xfinity security system using the same remote control that you use for your Comcast cable. The 24/7 monitoring service has an average response time of 30 seconds.
Spectrum Mobile Review 2022 Existing Spectrum customers can get a cheap and powerful cell phone plan. When you have the Xfinity X1 DVR, you can use the voice remote to say things like “front door camera” to view your feed. If you buy an Xfinity camera, you get live video streaming included. Right now, Xfinity saves up to 150 video clips and 150 images each day, which are stored for 30 days.
Overall Value of Comcast Xfinity Home Security
Xfinity is a convenient solution to home security if you’re already using the company’s other services and plan to stick with them. It falls behind in home automation compatibility, price and customization when compared to other home security competitors. If Xfinity Home isn’t right for you, or if you just don’t want to deal with Comcast customer service, check out our Best Home Security Providers article. Ordering’s easy, installation’s convenient, and the professional monitoring aligns with industry standards. Xfinity doesn’t offer a classic email customer service option, but you can use Reddit, Twitter, or the direct chat to get help quickly. Or you can go to a brick-and-mortar Xfinity store if you like that better.
You’ll have to set aside time for a technician to come to your house. You can also integrate other cameras like Nest Cam, Canary Cam, and Arlo Pro into your system. For ideas, you can check out our posts for Best Indoor Cameras, Best Outdoor Cameras, and Best Motion Detector Cameras. Order pizza, trigger the lights to turn on for the delivery driver as they approach, and even pause your movie with a single IFTTT recipe. This update includes bug fixes and other improvements that enhance the app's overall performance. Various types of disaster and environmental protection are available from Xfinity.
Xfinity Home pricing and packages
The app wasn’t anything special, but it did give us remote access from pretty much anywhere. Overall, we found that it was easier to use than the average system, but it was not nearly as easy as the top DIY alternatives out there. This cost is certainly on the expensive side compared to other brands we’ve seen and tested.
You can customize the rules, too, so you only get necessary alerts. Xfinity Home is also compatible with some Zigbee products. You can get service from a third party, or you can contract with Xfinity to get an Xfinity or xFi Gateway installed in your home. Some of the links on our site are from our partners who compensate us.
What equipment Xfinity Home offers
We found these systems to be a little expensive compared to the competition. It’s important that you’re aware of the litany of complaints about Comcast’s substandard service over the years. You can order an Xfinity Home system online, which is a breath of fresh air compared to systems like ADT. You can see your alerts via text, email, app notifications, and on-screen notifications on your TV .
During testing, we examined the products from every angle. The devices felt decent in our hands, but only slightly better than more affordable systems like Ring or SimpliSafe. And they didn’t quite compare to the likes of Vivint or ADT when it came to quality of construction. No, their systems require professional installation by a certified technician. Battery and Cellular Backup — If your power goes out, your system will continue to protect your home and family through a battery and cellular backup. Keep in mind though, Xfinity Home uses a broadband monitoring connection, which is not as reliable or as fast as cellular monitoring.
Xfinity Home Security Review 2022
PCMag.com is a leading authority on technology, delivering lab-based, independent reviews of the latest products and services. Our expert industry analysis and practical solutions help you make better buying decisions and get more from technology. Video Monitoring — Xfinity only offers one HD camera, but you can use it both indoors and outdoors. The premium plan allows you to store up to 7 days of video history using their cloud storage service for up to 4 cameras. There are several prepackaged options to choose from with Xfinity.
At the risk of sounding old-fashioned, we like to see a number listed for phone support. We had to dig deep in the documentation to find their phone number, which we didn’t like. Then, once we dialed that number, it took a while to get a real human on the line to help us.
But for now, it’s important to know that these prices are about 15% higher than the industry average. The cameras will record seven days of uninterrupted video, acessible via the Xfinity app. Customers will get mobile alerts if the cameras detect people or activity, and footage is searchable by people or vehicle activity. X1 and Flex customers can pull up live feeds or clips via an Xfinity Voice Remote.
Connect your Chamberlain garage door opener to your Xfinity Home system to control it from afar. Using the Xfinity app, you can see if you have left your garage door open, or you can open it for your kids when they come home from school. Xfinity Home security system is installed by a trained technician. The professional installation comes with a variety of advantages and extras.
If you already have TV, internet, or phone service from Xfinity, you may as well add home security to the list. Just be wary of the many pitfalls with Xfinity customer service. The Xfinity Home app lets you stay connected to your home even when you’re on the go. It’s quick, easy and always available on your smartphone or tablet. If you need something more affordable, the $50 Wyze Cam Outdoor earned a PCMag Editors' Choice award; it also captures 1080p video and offers night vision up to 25 feet. After our extensive deep-dive with Xfinity Home, we have mixed feelings about these systems.
Xfinity Home is a professionally monitored security system that can either be purchased as a standalone system, or bundled with cable, internet, and television. From our experience, Comcast Xfinity Home has the equipment and monitoring plans needed to secure your home from top to bottom. The value is certainly there, especially when you factor in their home automation and video monitoring features. Xfinity offers indoor and outdoor cameras for your home. You can keep tabs on your home from anywhere with Xfinity’s live video recording, allowing you to record, rewind, and review up to 10 days of footage. Overall, we found Xfinity’s monthly monitoring costs to be on par with the industry average.
We simulated a few break-ins, and we experienced 30 second response times on average. If you’re not familiar, that’s the time it takes for the monitoring center to contact you and dispatch first responders , if necessary. These are just the most common complaints against Comcast Xfinity. So, let’s see if Xfinity’s smart home security systems are worth your time and money.
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